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Privacy Policy

Who we are

This privacy statement applies to CRG Financial Recovery Limited trading as CRG Insolvency & Financial Recovery. This privacy statement explains how we collect and use personal information about you.

What personal information we collect

Personal data, or personal information, means any information about an individual from which that person can be identified.  It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you as follows:

  • Contact details:   Name, address, telephone number and email address.
  • Identity: Title, gender, date of birth, marital status, data contained on a passport, photocard driving licence or other identity card.
  • Financial information:  Income, personal expenditure, charitable donations, taxation, investments and other financial interests, bank account and payment card details, pension details.
  • IT data: username and passwords.

How we use your personal information

The purposes for which personal information is processed may include any or all of the following:

  • Deliver services and meet legal responsibilities
  • Verify identity where this is required
  • Communication by post, email or telephone
  • Understand needs and how they may be met
  • Maintain records
  • Process financial transactions
  • Prevent and detect crime, fraud or corruption
  • May also need to use data to defend or take legal actions related to the above

Who we share your personal information with

We may have to share your data with third parties, including third-party service providers, to fulfil our obligations to you or where you might reasonably expect us to do so given the nature of your relationship with us.

We may instruct accountants, solicitors and agents to assist us in providing our services.

We will endeavour to ensure that third parties respect the security of your data and treat it in accordance with the law.

We may transfer your personal information outside the EU.

Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation.

Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights.  We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation.

If you do not provide your personal information

There may be consequences of not providing information where the information is required by statute.

How long we retain your personal information for

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements, or otherwise to comply with statutory or regulatory requirements regarding the retention of such records.

Your rights in connection with personal information

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained.
  • We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below.
  • You have validly objected to our use of personal information – see Objecting to how we may use your information below.
  • Our use of your personal information is contrary to law or out other legal obligations.

Objecting to how we may use your information – Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – In some cases, you may ask us to restrict how we use your personal information.  This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information.  The right might also apply where this is no longer a basis for using your personal information but you do not want us to delete the data.  Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us in writing.

If the data received was not based upon obtaining consent then the right to withdraw consent does not apply.

Changes to our privacy statement

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates.  We may also notify you in other ways from time to time about the processing of your personal information.

Contact information

If you want to request information about our privacy policy you can write to:

CRG Financial Recovery Limited, Suite 4, Alexandra Dock Business Centre, Fisherman’s Wharf, Grimsby, N. E. Lincs. DN31 1UL.

We seek to resolve directly all complaints about how we handle personal information.  If you wish to make a complaint about the way we have processed your personal information, you can contact us in writing at the address above.  If you are still not satisfied that we have addressed your concerns adequately, you have a right to lodge your complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Telephone – 0303 123 1113 (local rate) or 01625 545 745. Website – https://ico.org.uk/concerns