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Provision Of Regulations Summary

CRG Insolvency & Financial Recovery is a trading name of CRG Financial Recovery Ltd. Company No. 4948177 

Trading/Registered address – Alexandra Dock Business Centre, Fisherman’s Wharf, Grimsby, North East Lincolnshire, DN31 1UL. Telephone 01472 250001. Email charles@crginsolvency.co.uk

The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009.

Licensing Body

Charles Howard Ranby-Gorwood and Arabella Ranby-Gorwood are licensed to act as Insolvency Practitioner’s in the United Kingdom by the Insolvency Practitioners Association.

Charles Howard Ranby-Gorwood and Arabella Ranby-Gorwood are members of the Insolvency Practitioners Association.

Rules Governing Actions

All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency. The rules of the professional body that licences Charles Howard Ranby-Gorwood and Arabella Ranby-Gorwood can be found at https://www.insolvency-practitioners.org.uk/regulation-and-guidance/regulation-and-guidance. In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at https://www.r3.org.uk/what-we-do/publications/professional/statements-of-insolvency-practice/e-and-w

Ethics

All IPs are required to comply with the Insolvency Code of Ethics and a copy of the Code for the IPA can be found at http://www.insolvency-practitioners.org.uk/regulation-and-guidance/a-guide-to-the-ipa-ethics-code.

Complaints

At CRG Insolvency & Financial Recovery we always strive to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. As such, should you have any comments or complaints regarding the administration of a particular case then in the first instance you should contact the IP acting as office holder.

If you consider that the IP has not dealt with your comments or complaint appropriately you should then put details of your concerns in writing to our complaints officer Lynsey Fletcher at CRG Insolvency & Financial Recovery, Alexandra Dock Business Centre, Fisherman’s Wharf, Grimsby, North East Lincolnshire DN31 1UL. This will then formally invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a senior partner unconnected with the appointment.

Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned. Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, and you can make a submission using an on-line form available at www.gov.uk/complain-about-insolvency-practitioner; or you can email insolvency.enquiryline@insolvency.gov.uk; or you may phone 0300 678 0015. Information on the call charges that apply is available at https://www.gov.uk/call-charges.

Professional Indemnity Insurance

CRG Insolvency & Financial Recovery’s Professional Indemnity Insurance is provided by Travelers Insurance Company Limited at 61-63 London Road, Redhill, Surrey, RH1 1NA and XS Assure Limited, 49 Rodwell Road, London, SE22 9LE. This professional indemnity insurance provides worldwide coverage, excluding professional business carried out from an office in the United States of America or Canada, and any action for a claim brought in any court in the United States of America or Canada. 

VAT

CRG Insolvency & Financial Recovery is registered for VAT under registration no. 814 3091 55.

Bribery Act 2010

CRG Insolvency & Financial Recovery is committed to applying the highest standards of ethical conduct and integrity in its business activities. Every employee and individual acting on CRG Insolvency & Financial Recovery ‘s behalf is responsible for maintaining our reputation and for conducting company business honestly and professionally.

CRG Insolvency & Financial Recovery take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.

CRG Insolvency & Financial Recovery requires all those who are associated with it to observe the highest standards of impartiality, integrity and objectivity.

CRG Insolvency & Financial Recovery prohibits anyone acting on its behalf from:

  • bribing another person. A bribe includes the offering, promising or giving of any financial or other type of advantage;
  • accepting a bribe. This includes requesting, agreeing to receive or accepting any financial, or another kind of advantage;
  • bribing a foreign public official; and
  • condoning the offering or acceptance of bribes.

CRG Insolvency & Financial Recovery will:

  • void doing business with others who do not accept our values and who may harm our reputation;
  • maintain processes, procedures and records that limit the risk of direct or indirect bribery;
  • promote awareness of this policy amongst its staff, those acting on its behalf and entities with which it has any commercial dealings;
  • investigate all instances of alleged bribery, and will assist the police, and other authorities when appropriate, in any resultant prosecutions. In addition, disciplinary action will be considered against individual members of staff;
  • review this policy regularly and update it when necessary.